At Oralumi, we do everything we can to ensure your order is delivered quickly, safely, and reliably. Below you'll find everything you need to know about our shipping process.
Processing Time
After placing your order, our average processing time is 2–4 business days. During busy periods, such as promotional events or holidays, processing may take slightly longer.
Once your order has been shipped, you'll automatically receive a shipping confirmation email with your tracking information.
Shipping Methods & Delivery Times
We work with trusted shipping partners to ensure your order arrives safely. Available shipping options will be displayed during checkout.
Estimated delivery times:
- United States: 7–10 business days
- International: 10–14 business days, depending on the destination
Please note that these delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays or customs processing.
Free Shipping
Oralumi offers Free Shipping on all orders, including full tracking at no additional cost.
Once your order is on its way, you'll receive your tracking information by email so you can follow your shipment throughout the delivery process.
International Shipping
Oralumi ships orders from our international fulfillment center. Delivery times may vary depending on the destination.
Depending on the laws and regulations of your destination country, the shipping carrier or local customs authorities may require payment of customs duties, import taxes, VAT, customs clearance fees, or other applicable charges before your order can be delivered. These charges are not included in the product price or shipping costs.
By placing an order, you acknowledge and agree that you are responsible for paying any applicable customs duties, import taxes, VAT, customs clearance fees, or other government-imposed charges. Oralumi is not responsible for these charges or their collection by the shipping carrier or customs authorities.
If an order is refused or returned due to non-payment of these charges or refusal to accept the shipment, Oralumi reserves the right to deduct any costs incurred, including return shipping costs, handling fees, customs charges, or other related expenses, from any refund that may be due.
Order Tracking
Once your order has been shipped, you'll receive a tracking number by email. You can use this tracking information to monitor the status and progress of your shipment.
If you haven't received your tracking information after your order has been processed, please contact us at support@oralumihealth.com.
Lost or Damaged Packages
We take care to ensure every Oralumi order is properly prepared for shipment.
If your package arrives damaged or you experience an issue with your delivery, please contact our Customer Support team as soon as possible at support@oralumihealth.com. We'll review the situation and help you find an appropriate solution.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your purchase.
If we identify an issue with the shipping address before your order has been dispatched, we may contact you by email for confirmation or correction.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed. If a customer confirms an address that they know to be incorrect, the customer assumes responsibility for any resulting delivery issues.
Questions?
If you have any questions about your order, shipping, tracking, or delivery, our Customer Support team is here to help.
Email: support@oralumihealth.com
We aim to respond to all customer inquiries as quickly as possible.