Our 60-Day Smile Guarantee
We want you to have enough time to experience Oralumi for yourself. That's why every purchase is backed by our 60-Day Smile Guarantee.
You are welcome to use and try your Oralumi toothbrush during this period. If you're not satisfied with your purchase, you may request a return within 60 days of your purchase date.
Simply contact our Customer Support team at support@oralumihealth.com with your order number, and we'll guide you through the return process.
Cancelling Your Order
We understand that plans can change. Regular one-time orders may be cancelled within 1 hour of purchase at no additional charge.
After this period, your order may already have entered our processing and fulfillment system, which means we can no longer guarantee cancellation.
Once an order has been shipped, we're unable to stop, redirect, or cancel the shipment. You may still request a return after receiving your order in accordance with this policy.
Subscribe & Save Orders
When you select a Subscribe & Save option, you receive a discounted price in exchange for a minimum commitment of two subscription orders.
Your first subscription order is charged immediately at the discounted subscription price. Your second subscription order is part of the minimum commitment and will automatically be charged to the payment method used for your subscription at the delivery interval displayed when you subscribe.
After your second subscription order has been processed, you may cancel your subscription at any time before your next scheduled renewal. Your subscription will continue to renew automatically at the displayed frequency until cancelled.
By selecting Subscribe & Save and completing your purchase, you agree to recurring payments and acknowledge the two-order minimum commitment.
Cancelling your subscription after completing the minimum commitment stops future subscription orders and charges. It does not cancel, return, or refund an order that has already been processed or shipped.
If you need assistance managing or cancelling your subscription, contact us at support@oralumihealth.com.
Returns
If you'd like to return your Oralumi, you may request a return within 60 days of purchase in accordance with our 60-Day Smile Guarantee.
The electric toothbrush itself may be used and tried during the guarantee period. However, for hygiene reasons, used brush heads cannot be returned. Please remove and dispose of any used brush head before returning your toothbrush.
The Oralumi toothbrush, charging accessories, and any other reusable components included with your order must be returned in their original packaging. Please ensure that all applicable accessories and components are included with your return.
To initiate a return, please contact support@oralumihealth.com with your order number. Our Customer Support team will confirm your return and provide you with the necessary return instructions.
Please do not send your order back before contacting our Customer Support team.
Customers are responsible for arranging and covering the cost of return shipping unless the product arrived damaged, defective, or incorrect.
We strongly recommend using a trackable shipping method for your return. Oralumi cannot be held responsible for return shipments that are lost, delayed, or damaged while in transit.
Return shipping costs are non-refundable.
For subscription purchases, cancelling your subscription and requesting a return are separate processes. Cancelling a subscription does not automatically initiate a return or refund for an order that has already been processed.
Damaged, Defective or Incorrect Items
If your Oralumi order arrives damaged, defective, or you receive the wrong item, please contact us at support@oralumihealth.com as soon as possible.
Include your order number and, where applicable, photos or videos showing the issue so our team can review your request and provide an appropriate solution.
Your Refund
Once your return has been received and inspected, we'll notify you by email.
Approved refunds will be issued to your original payment method. Once processed, please allow several business days for the refund to appear in your account. Processing times can vary depending on your bank or payment provider.
Need Help?
Our Customer Support team is here to assist you with returns, refunds, cancellations, subscriptions, or any questions regarding your order.
Email: support@oralumihealth.com
Please include your order number when contacting us so we can assist you as quickly as possible.
At Oralumi, we want every part of your experience — from placing your order to using your toothbrush — to feel simple and straightforward.