Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Cooling-Off Period: The statutory period during which the Consumer may exercise their Right of Withdrawal.
Consumer: Any natural person acting for purposes outside their trade, business, craft, or profession who enters into a Distance Contract with the Merchant.
Day: A calendar day.
Ongoing Transaction: A Distance Contract relating to a series of products and/or services for which the obligation to supply and/or purchase is spread over time.
Subscription: An agreement under which selected Oralumi products are delivered and charged automatically at the frequency displayed at the time of purchase.
Durable Medium: Any instrument that enables the Consumer or Merchant to store information addressed personally to them in a way that allows future reference and unchanged reproduction.
Right of Withdrawal: The Consumer's statutory right to withdraw from a Distance Contract during the Cooling-Off Period.
Merchant: The natural or legal person offering products and/or services to Consumers at a distance.
Distance Contract: A contract concluded under an organized system for distance sales of products and/or services using one or more means of distance communication.
Terms and Conditions: These General Terms and Conditions of the Merchant.
Article 2 – Merchant Information
Brand / Trade Name: Oralumi
Business Name: M&S Commerce Group
Address: Dresdenweg 89, 2692 AA 's-Gravenzande, The Netherlands
Chamber of Commerce (KvK): 42093731
Customer Support: support@oralumihealth.com
Oralumi is operated under the trade name M&S Commerce Group.
Article 3 – Applicability
These General Terms and Conditions apply to every offer made by Oralumi and to every Distance Contract, subscription, and order concluded between the Merchant and the Consumer.
Before a Distance Contract is concluded, the Consumer will be given reasonable access to these Terms and Conditions.
Where the agreement is concluded electronically, these Terms and Conditions may be provided electronically in a manner that allows the Consumer to store them on a durable medium.
If specific product, subscription, warranty, shipping, or promotional conditions apply in addition to these General Terms and Conditions, those additional conditions shall also apply.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in effect.
Article 4 – The Offer
If an offer has a limited period of validity or is subject to specific conditions, this will be clearly stated.
The offer will contain a sufficiently accurate description of the products and/or services to allow the Consumer to make an informed purchasing decision.
Product images are intended to accurately represent the products offered. However, colors and appearance may vary slightly depending on the Consumer's device, display settings, and normal production variations.
Obvious errors, typographical mistakes, or clearly incorrect pricing are not binding on the Merchant to the extent permitted by applicable law.
Each offer will provide relevant information regarding:
- The purchase price
- Applicable shipping charges
- Available payment methods
- Delivery and fulfillment
- The Right of Withdrawal
- Applicable return conditions
- Subscription terms where applicable
- Any minimum subscription commitment
- Available product variants
- Applicable warranties
Where customs duties, import taxes, VAT, clearance charges, or similar government-imposed charges apply, these may be payable separately by the Consumer as described in our Shipping Policy.
Article 5 – The Agreement
The agreement is concluded when the Consumer accepts the offer and completes the required purchase process.
After an electronic purchase, the Merchant will provide electronic confirmation of the order.
The Merchant shall take appropriate technical and organizational measures to protect electronic transactions and payment information.
Every agreement remains subject to product availability.
For Subscribe & Save purchases, the Consumer expressly agrees to recurring payments and the applicable subscription conditions displayed before completing the purchase.
Article 6 – Statutory Right of Withdrawal
Where applicable under consumer law, the Consumer has the statutory right to withdraw from a qualifying Distance Contract within 14 days without providing a reason.
The withdrawal period begins on the day after the Consumer, or a third party designated by the Consumer, receives the product.
During the statutory withdrawal period, the Consumer should handle the product and its packaging with reasonable care and only use the product to the extent reasonably necessary to establish its nature, characteristics, and functionality.
To exercise the statutory Right of Withdrawal, the Consumer must notify Oralumi within the applicable period by contacting:
After providing notice, the Consumer must return the product within the legally applicable timeframe.
The Consumer should retain proof of return, such as a shipping receipt or tracking confirmation.
The statutory Right of Withdrawal exists separately from any additional voluntary guarantee offered by Oralumi.
Article 7 – Oralumi 60-Day Smile Guarantee
In addition to applicable statutory consumer rights, Oralumi provides a voluntary 60-Day Smile Guarantee on eligible purchases.
The guarantee allows the Consumer to use and try the Oralumi electric toothbrush and request a return within 60 days of purchase if they are not satisfied.
For hygiene reasons, used brush heads should not be returned. The used brush head should be removed and disposed of before returning the electric toothbrush.
The electric toothbrush, charging accessories, and other applicable reusable components must be returned with their original packaging and applicable included accessories.
To request a return under the 60-Day Smile Guarantee, contact support@oralumihealth.com before sending the product back.
Unless the product is damaged, defective, incorrect, or applicable law provides otherwise, the Consumer is responsible for the direct cost of return shipping.
The full conditions of the voluntary guarantee are described in Oralumi's Returns & Refund Policy.
Article 8 – Costs and Refunds Following Withdrawal
Unless applicable law or Oralumi's voluntary guarantee provides otherwise, the Consumer is responsible for the direct costs of returning a product.
Where a statutory refund is due, Oralumi will issue the refund within the timeframe required by applicable law.
Oralumi may, where legally permitted, wait until the returned product has been received or until the Consumer provides satisfactory evidence that it has been returned.
Refunds will normally be issued to the original payment method.
Article 9 – Exclusions from the Statutory Right of Withdrawal
Where permitted by applicable law and properly disclosed before purchase, the statutory Right of Withdrawal may not apply to certain products, including:
- Products manufactured according to the Consumer's specifications
- Clearly personalized products
- Products that deteriorate or expire rapidly
- Sealed goods that are unsuitable for return for health protection or hygiene reasons once their seal has been broken
- Other products or services legally excluded from the Right of Withdrawal
Any statutory exclusion will be applied only where permitted by applicable consumer law.
This Article does not automatically limit any additional voluntary guarantee separately offered by Oralumi.
Article 10 – Pricing
Prices are displayed on the Oralumi website and may be changed from time to time.
A price change will not affect an order that has already been confirmed, except where required by law or where there is an obvious pricing error to the extent permitted by applicable law.
Promotional prices, discounts, and Subscribe & Save pricing may be subject to additional conditions displayed with the relevant offer.
Where applicable, customs duties, import taxes, VAT, clearance fees, or similar charges imposed by the destination country may be payable by the Consumer.
Article 11 – Product Conformity & 1-Year Warranty
Oralumi guarantees that its products will conform to the agreement and the specifications stated in the offer, subject to applicable consumer protection laws.
Every Oralumi electric toothbrush is additionally covered by a 1-year limited product warranty against eligible manufacturing defects and product faults.
The warranty period begins on the original date of purchase.
The warranty does not cover damage resulting from:
- Accidental damage
- Misuse or improper handling
- Unauthorized repairs or modifications
- Failure to follow product instructions
- Normal wear and tear
- Damage caused by external factors or abnormal conditions
The voluntary 1-year warranty does not limit or replace any statutory rights the Consumer may have under applicable consumer protection law.
If you believe your Oralumi is defective, contact support@oralumihealth.com with your order number and, where reasonably requested, photos or videos demonstrating the issue.
Article 12 – Delivery and Performance
Oralumi will exercise reasonable care when receiving and fulfilling orders.
Orders will be processed and delivered in accordance with the estimated processing and delivery times stated in our Shipping Policy.
Unless a longer period has been agreed, accepted orders will be fulfilled within the maximum period required by applicable law.
If an order cannot be fulfilled, the Consumer will be informed and any refund legally due will be processed accordingly.
The risk of loss or damage remains with the Merchant until the goods have been delivered to the Consumer or another person designated by the Consumer, except where applicable law provides otherwise.
Article 13 – Subscribe & Save
Oralumi may offer selected products through an optional Subscribe & Save program.
By selecting Subscribe & Save, the Consumer receives the displayed discounted subscription price in exchange for a minimum commitment of two subscription orders.
The first subscription order is charged immediately when the Consumer completes their purchase.
The second subscription order is mandatory as part of the two-order minimum commitment and will automatically be charged to the payment method associated with the subscription at the delivery interval clearly displayed before purchase.
By completing a Subscribe & Save purchase, the Consumer expressly authorizes Oralumi to make these recurring charges and acknowledges the two-order minimum commitment.
After the second subscription order has been processed, the Consumer may cancel the subscription before the next scheduled renewal.
Unless cancelled after the minimum commitment has been completed, the subscription will continue to renew automatically at the frequency disclosed when the subscription was created.
Cancellation prevents future subscription renewals but does not automatically cancel, return, or refund an order that has already been processed or shipped.
Consumers may manage their subscription through any account-management functionality made available by Oralumi or request assistance at:
Any material changes to the price or terms of an active subscription will be communicated as required by applicable law before they take effect.
Nothing in this Article limits statutory cancellation, withdrawal, or consumer rights that cannot legally be excluded.
Article 14 – Payment
The Consumer must pay the amount displayed and agreed upon during checkout using one of the available payment methods.
For Subscribe & Save orders, the Consumer authorizes recurring charges in accordance with Article 13 and the subscription conditions presented at the time of purchase.
The Consumer is responsible for providing accurate payment information and keeping the payment method associated with an active subscription valid.
If a recurring payment cannot be processed, Oralumi may retry the payment or contact the Consumer regarding the outstanding payment, subject to applicable law.
Article 15 – Complaints Procedure
If you experience a problem with an Oralumi product, order, delivery, subscription, or service, please contact:
Please provide your order number and a clear description of the issue so our Customer Support team can investigate it.
Where appropriate, Oralumi may request photographs, videos, or other reasonable information necessary to assess a product issue.
Complaints will be handled within a reasonable timeframe and in accordance with applicable consumer protection requirements.
If a complaint is justified, Oralumi will provide an appropriate remedy, which may include repair, replacement, refund, or another solution depending on the circumstances and applicable law.
Article 16 – Governing Law
These Terms and Conditions and agreements between the Merchant and Consumer are governed by the laws of the Netherlands.
However, this choice of law does not deprive a Consumer of mandatory consumer protections that apply to them under the laws of their country of residence where such protections cannot legally be excluded.
Article 17 – Contact
For questions regarding these Terms and Conditions, your order, returns, warranty, or subscription, please contact: support@oralumihealth.com